Batch deletion

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  • Last Post 01 March 2018
Abbyy_user0707 posted this 09 February 2018

Serioulsy its giving me headache and I am unable to delete some batches.. Whats happening?

 

Why I am getting this error "the required action cannot be performed : some of the selected pages used by other process"

 

Its shows batch locked and processed and export.. Not deleting

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Ekaterina posted this 12 February 2018

Hello,

Could you please describe your scenario in more details? On what stages your batches get stuck? Can you delete batches if some timeout has passed?

Abbyy_user0707 posted this 12 February 2018

Processed stage or exceptions stage

Ekaterina posted this 01 March 2018

Hello,

Unfortunately, we cannot find the cause of this behavior by this description. Please close the project, then delete all unclosed sessions in the Administrator and monitoring console and try to delete your batches again.

If it does not help, contact your regional support. Send them your event logs.

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