Batches Stuck

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  • Last Post 2 days ago
derwentliving posted this 01 August 2019

Hi All, 

I have a project that has been running great however recently our batches have been getting stuck, I get an error when verifying the data to 100% saying that the document is been processed and do I want to interrupt it. 

No one else is using the system at the time and the batch has been in the system for several hours and it's verified all the documents. Does anyone know what I can do to free these batches? It's happening to everyone new batch we are putting on the system. I have tried stopping and starting services and I have also rebooted the server and nothing has worked so far. 

Thanks

Ekaterina posted this 2 days ago

Hello,

I recommend to send this issue to the regional support. Please send them the project, sample images, scenario description and the event logs.

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