DataMatrix Code not readable

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  • Last Post 18 October 2019
Flex87 posted this 02 July 2019

Hi everyone,

we have got a problem with the recognition of Datamatrix codes. We want to use it, to identify our different document definitions but ABBYY Flexicapture fails to read the datamatrix in approximately 50% of the cases.

The huge surprise is: The quality of the documents where the datamatrix is located is OK. To check if the code is readable i downloaded a simple Code-Reader app via smartphone. The app reads every code without any problems right from the desktop. I also activated the 2D-Barcode extraction for datamatrix in the recognition tab of the project without sucess.

 

Any ideas? I am grateful for any advice!

 

Best regards

Ekaterina posted this 18 October 2019

Hello,

Please try to disable image preprocessing customization.

If the issue persists, please connect your regional support and describe your situation.

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