DataMatrix Code not readable

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  • Last Post 5 weeks ago
Flex87 posted this 02 July 2019

Hi everyone,

we have got a problem with the recognition of Datamatrix codes. We want to use it, to identify our different document definitions but ABBYY Flexicapture fails to read the datamatrix in approximately 50% of the cases.

The huge surprise is: The quality of the documents where the datamatrix is located is OK. To check if the code is readable i downloaded a simple Code-Reader app via smartphone. The app reads every code without any problems right from the desktop. I also activated the 2D-Barcode extraction for datamatrix in the recognition tab of the project without sucess.

 

Any ideas? I am grateful for any advice!

 

Best regards

Ekaterina posted this 5 weeks ago

Hello,

Please try to disable image preprocessing customization.

If the issue persists, please connect your regional support and describe your situation.

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