Document uploaded via api or via Scanning Station is not available to verify

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Yehuda Goldenberg posted this 4 weeks ago

Please see my previous posts for how I got to this point:

http://www.capturedocs.com/thread/api-does-not-seem-to-be-able-to-detect-projects/

http://www.capturedocs.com/thread/addnewbatch-fails-with-generic-error-message/

http://www.capturedocs.com/thread/error-from-fileservice/

Now I successfully followed all 8 steps in the developer documentation to upload a file for scanning (discussion continues below the screenshot).

 

I was able to find the file in the file storage folder in a subfolder that represents the batch, so I know it uploaded successfully.

When I look at the log on the server, it shows that there are zero pages. See screenshot below:

 

I tried opening the verification station, and nothing comes up as available to verify. Here's a screenshot:

I also tried using the interactive scanning station to upload files to the same project. In that case, the log shows that there are pages, unlike when I uploaded through the api, but I still couldn't get the document to move to the verification stage or to show up on the verification station.

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AlexeyEfremov posted this 4 weeks ago

Hello,

It seems, there is something wrong with your workflow setup.

At this point I need your FC project to reproduce the issue.Could you  please upload it to the link below?

https://share.abbyy.com/index.php/s/FEzVxdzCrBSFUNR

 

 

 

 

Yehuda Goldenberg posted this 3 weeks ago

I uploaded the project. Please let me know if you need any of the other files that are connected to the project.

AlexeyEfremov posted this 3 weeks ago

It seens that you have uploaded only *.fcproj file

Please archive and upload ALL the files and folders that are in the same folder as Timesheet.fcproj file.

Yehuda Goldenberg posted this 3 weeks ago

I uploaded the full folder.

AlexeyEfremov posted this 2 weeks ago

Thank you,

I have had a look at your project. Please do the following:

1. In the Project Setup Station > Project > Image import profiles  edit the profile "Load from Paradigm web" and on the Image preprocessing tab deselect the checkmark "Use image processing options from batch type" and set the options manually

2.On a General tab set the source as UNC path, for example "\\MachineName\import" so the machine with the processing station will have access to it regardless of where it is located

3. Please check that the processing station is up and running and that you have enough pages left in the license.

You can also check task log in the processing server monitor to see why your documents do not enter desired stage,

Please let me know if this has worked.

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