Error Comunicationg with Abbyy Product Licencing service

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  • Last Post 12 March 2018
Didzis posted this 22 February 2018

Hello, our abbyy flexycapture enviroment is on hyperv virtual machine, and host machine has usb licence key.

Every time when host gets restarted abbyy is not working, because of this error: Error Comunicationg with Abbyy Product Licencing service on: Hyperv hosts ip address. The Handle is invalid. After virtual machine is restarted everything is working. Are there way to manage this problem ? Restarting licencing service on virtual machine not helps.

 

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AlexeyEfremov posted this 12 March 2018

Hello,

I suggest you to update you iKey / Wibu driver to the lates version and try to restart iKey / Wibu services along with the ABBYY Licensing service.

But as far as I know Microsoft not support USB in Hyper V. (https://knowledgebase.abbyy.com/article/1242)

https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-server-2008-R2-and-2008/dd744892(v=ws.10)#BKMK_10

And since Microsoft does not support this, ABBYY cannot declare a support either.

 

 

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