From time to time we observe this behaviour.
We have a list of vendors in the master database.
On rare occasions we see that we find the vendor, but for some reason the phonenumber in the
VENDOR-section is overwritten with the value that the OCR-engine has found, meaning that the value from the vendor SQL-data is not used for vendor matching, when data enters the integrating ERP-system.
I suspect there is some setting to make sure that we use the phonenumber from the vendors SQL data, but how and where?