New database created, username and temporary password not displayed. Cannot access anm console

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  • Last Post 2 weeks ago
mharper posted this 2 weeks ago

Our IT staff created a new database for a FC12 installation but they did not receive the username and temporary password required to set up the initial admin users.

Nobody can access the admin and monitoring console. How do we figure out who was assigned the temporary password, or reset the temporary password?

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Vladimir Dimitrijevic posted this 2 weeks ago

Hi,

As a workaround before someone from ABBYY gives you better advice, you can manually create new user in database. Add it in table Principal, add this value to PasswordHash "428F78BF42693DA2F9F4B4BA537C5F101E275607", set password reset to 0, and IsSystemAdministrator set to 1. Add admin rights for your user to table PrincipalPermission, set Role to 10, this should be System administrator, please check before. Afterwards you can login, type your username and password: 12345678.

Best regards,
Vladimir

mharper posted this 2 weeks ago

We reinstalled the application server and got the users set up, but we cannot upload projects to the application server. We also get an error message in the monitoring console that says 'Access Denied, Please login using windows account to access application server settings.' when we try to access application server settings

The error provides a link that redirects to the user login page but does not fix the problem

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