Processing Station crashes

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  • Last Post 19 March 2018
kelven chen posted this 12 March 2018

The Processing Station will stop automatically, and cant start success

We use MAPI for Hotfolder

Windows event log(Event ID 1000): 

Faulting application name: FlexiEx.exe, version: 11.0.6.2822, time stamp: 0x5983750c

Faulting module name: EMSMDB32.DLL_unloaded, version: 16.0.4654.1000, time stamp: 0x5a5f3270

Exception code: 0xc00001a5

Fault offset: 0x003202f1

Faulting process id: 0x1550

Faulting application start time: 0x01d3b33246c79f5c

Faulting application path: C:\Program Files (x86)\ABBYY FlexiCapture 11 Stations\FlexiEx.exe

Faulting module path: EMSMDB32.DLL

Report Id: b32fa88e-1f25-11e8-80d6-005056b96e6f

Faulting package full name: 

Faulting package-relative application ID: 

 

How can i fix it?

Ekaterina posted this 19 March 2018

Hello,

1. Please check if there are any tasks set up for automatic restarting of the processing station (for example in the Windows task scheduler)?

2. Are there enough resources for processing station working?

3. Could you please check DB connection? Is there enough disk space for the database?

4.  Are there any connections blocks by firewalls or antiviruses?

5.  If the issue persists, please write again the logs on the Application Server when the issue is reproduced (both Application and System events) and address this issue to the regional support

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